CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 9599586061 or send us an email at couturesolstice@gmail.com
FAQ
How do I track my order?
You will receive an email on order confirmation with all the details to track your shipment.
What is your shipping policy?
At Solstice, we offer free shipping on all orders over ₹2000. For orders under ₹2000, we charge a flat rate of ₹100 for standard shipping. We aim to process and ship all orders within 2-3 business days so that our customers can receive their products in no more than 7-10 business days. We use eco-friendly packaging materials to reduce our impact on the environment. If you have any questions about our shipping policy, please don't hesitate to contact our customer service team.
How do I return an item?
To initiate a return or exchange, please contact our customer service team. Please note that we would need an unpacking video to showcase the order is defective or wrong.
How can I contact you?
You can call us at 9599586061 or send us an email at couturesolstice@gmail.com
Do you provide International delivery?
Yes, we do provide international delivery.
What is your returns policy?
We want you to love your Solstice purchase, but if you receive a defective or wrong product due to a human error we accept returns and exchanges within 7 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached.